Shipping Policy

At EPHPHATHA DEJ, we aim to ensure that your order arrives safely and in a timely manner. Please review the details of our shipping process below.

Processing Time

All orders are processed within 2–3 business days. Processing does not include weekends or holidays. Once your order has been prepared and shipped, you will receive a confirmation email containing your tracking information. During high-volume periods or special promotions, processing times may be slightly longer, but we will always work diligently to get your order out as quickly as possible.

Shipping Rates & Delivery Times

Shipping rates are automatically calculated at checkout based on your delivery address and the total weight or size of your order.

We currently offer:

Domestic Shipping:
Estimated delivery is 3–7 business days after your order has shipped. Delivery times may vary depending on your location and the carrier’s schedule.

International Shipping:
Delivery times vary depending on the destination country and customs processing. Orders typically arrive within 7–21 business days, but delays outside our control may extend this timeframe.

All shipping times are estimates provided by the carriers and are not guaranteed.

Shipping Delays & Responsibility

While we do our best to ensure your order arrives on schedule, EPHPHATHA DEJ is not responsible for delays caused by:

Shipping carriers
Customs processing (for international orders)
Severe weather or natural disruptions
Incorrect or incomplete shipping addresses provided at checkout

To help prevent delays, please take a moment to double-check your shipping information before submitting your order. If an address issue is noticed after ordering, contact us immediately, and we will do our best to assist—however, we cannot guarantee changes once the order has been processed.

Lost or Damaged Packages

If your package is lost, damaged, or significantly delayed, please contact us with your order number and tracking details. We will work with you and the carrier to help resolve the issue as quickly as possible.